Refund policy

Refund Policy

At Poplar House Candle Co., your satisfaction is important to us. We want every candle to be something you love, and we're here to help if something isn't quite right.

Returns We accept returns on unopened, unused candles within 30 days of delivery. To initiate a return, please email us at hello@poplarhousecandleco.com with your order number and reason for return. Return shipping costs are the responsibility of the customer. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds Approved refunds will be processed to your original payment method within 5–7 business days. Original shipping costs are non-refundable.

Damaged or Defective Items If your candle arrives damaged, please email us within 7 days of delivery with a photo of the damage. We'll make it right with a replacement or full refund — no return required.

Final Sale Items Items marked as final sale are not eligible for return or exchange.

Exchanges We do not offer direct exchanges at this time. If you'd like a different scent, please return your eligible item and place a new order.

Questions? Reach us at hello@poplarhousecandleco.com — we're happy to help.